FAQs

At Riverside Collision, we know the repair process after an accident can be overwhelming and confusing.

That’s why we’ve compiled answers to some of the most common questions our customers have—from choosing a repair shop and working with insurance to what happens during each step of the repair process. Whether your vehicle is drivable or needs a tow, and whether you’re wondering about estimates, parts, or what to bring when you drop off your car, we’re here to guide you every step of the way. If you don’t see your question below, feel free to contact us—we’re happy to help!

How does Riverside Collision support customers after an accident?

Being in an accident is the third largest catastrophe in a person’s life, behind death and divorce. At Riverside Collision, we understand the stress that comes with it and aim to support you throughout the entire claim and repair process with compassion, communication, and expert service.

Can I choose where to have my car repaired?

Yes. Washington law allows you to choose your repair shop—you do not have to use a shop recommended by your insurance company. Insurers may try to steer you toward their contracted shops by claiming that going elsewhere will cost more or void warranties. These are misleading statements.
At Riverside Collision:

You will not owe anything above what your insurance pays.
We provide a warranty for as long as you own your vehicle.

What should I do if my car is drivable after an accident?

If your vehicle is drivable:

Call us or stop by during business hours (9–5) for an initial inspection.
We also offer mobile estimating if you can’t make it in during regular hours.

What should I do if my vehicle is NOT drivable?

Call us immediately—even from the accident scene.
We can arrange a tow to bring your vehicle to our facility as soon as possible.

What happens during the initial inspection?

The initial inspection is mainly a “meet and greet” for you, your vehicle, and our team. It’s not a full analysis.
At this time, we:

Discuss and estimate visible damage
Gather insurance and claim details.
Schedule a drop-off time.
Assist with a rental vehicle, if needed.

What happens after I drop off my vehicle for repairs?

Once your vehicle arrives:

We perform a complete disassembly and comprehensive damage analysis.
We use our PPG color match camera to analyze paint and identify which panels need refinishing.
Accident-related and non-accident-related damage is documented.
A full repair bid is submitted to insurance.

If you’d like, we can assess and discuss non-accident repairs

What is a supplement, and why does it cause delays?

A supplement is a request to insurance for additional repairs not covered in the initial estimate.
During this stage:

Your vehicle is on hold until the supplement is approved.
The insurer must approve:
- Repairs
- Repair methods
- Use of LKQ (Like Kind and Quality), OEM (Original Equipment Manufacturer), or A/M (Aftermarket) parts.

No new parts can be ordered until this approval comes through.

What is the repair process once parts are approved?

Once approved:

Parts are ordered and received.
The vehicle enters production, which includes:
- Computer scans
- Disassembly
- Glass removal (if needed)
- Frame and structural repairs
- Paint prep and application
- Final assembly
- Post-repair scanning and test drive

You’ll receive updates at each stage and a final pickup date.

What should I remove before dropping off my car?

Please remember to remove the following:

Garage door openers
Sunglasses
Car seats
Weapons
ID/security badges
Any other personal items

Important:
If we’ll be working on a specific area (e.g., rear bumper, quarter panel), please clear out trunks, truck beds, or back seats so we can easily access necessary components. While we can bag and store your items, we prefer not to move personal belongings unless absolutely necessary.

FAQs

At Riverside Collision, we know the repair process after an accident can be overwhelming and confusing.

Did you know? In Washington State, your insurance company CANNOT dictate where you get your vehicle repaired. The choice is yours!